Terms & Conditions page




Guests are expected to understand Prek Toal Tours and Travel’s Terms and Conditions of services.

CHILD POLICY

The safety of children is of utmost importance to us, however we have no special facilities for children. All tours’ services facilities and accommodations are not childproof, so we ask all guests to be caring and vigilant with their children.

All our transport and accommodation facilities are safe, but in some cases we will travel and live in a working community and the natural environment, so if you think your children can handle this we would love for you to join us and have a wonderful family experience.

We hope all our guests, including children, will understand that they must be quiet and respectful of our community at all times.

GUEST SAFETY POLICIES

Prek Toal Tours and Travel will make every effort to ensure the safety of visitors and tourists. Visitors with Prek Toal Tours and Travel take part in all activities at their own risk.

We will take every precaution to look after our visitors, however Prek Toal Tours and Travel does not take responsibility for:

  • any injuries, accidents or sickness;
  • the defect of any vehicle and
  • negligence or default of any third party that affects visitors.

Visitors are expected to have their own travel insurance, which will be the most important form of managing their own safety.

EXTRA BED POLICY

  • An extra single bed is an option in hotels or other accommodation.

RESERVATION POLICIES

  • All reservations, and cancellations must be made by email. This is to protect your bookings and avoid fake bookings and prevent no-shows.
  • If we do not receive any confirmation by email and receive deposit as required to ensure the bookings with us, all bookings will be cancelled automatically.

PRE-PAID & CANCELLATION POLICIES

1. Hotels, Packages & Events

a. Non-Refundable (1st December till 31st January)

100% of non-refundable payments from the total amount of bookings must be made in USD dollar at the time of all bookings are confirmed.

b. Flexible Payment Policy

To secure the booking, 30% of non-refundable payments from the total amount of bookings must be made in USD dollar at the time of all bookings are confirmed. The non-refundable payment of the balance payment will be made in USD dollar in 20 days of departure date.

2. All Tours, Homestay & Cooking class

To secure the booking, 30% of non-refundable payments from the total amount of bookings must be made in USD dollar at the time of all bookings are confirmed. The non-refundable payment of the balance payment will be made in USD dollar in 5 days of departure date.

3. Community Tours

To secure the booking, 30% of non-refundable payments from the total amount of bookings must be made in USD dollar at the time of all bookings are confirmed. The non-refundable payment of the balance payment will be made in USD dollar in 15 days of departure date.

CURRENCY & PAYMENT METHODS

All the payments are to be made in USD Dollar currency. The payment method is available only by Western Union transfer, and all transfer fees will be covered by the guest. /customer

Below is my bank detail for your transferring:

  • Bank’s name: Cathay United Bank (Cambodia) Corp. Ltd
  • Bank address: 68 Street 214, Sangkat Beong Raing, Khan Daun Penh, Phnom Penh, Cambodia
  • Swift BIC: CSBCKHPP
  • Beneficiary’s name: AN HOKSAN
  • Account number: 03 1101 1602 3833
  • Beneficiary’s address: Wat Damnak village, Sala Komreuk commune, Siem Reap-Cambodia
  • Beneficiary’s mobile: +855(0)77 797 112