Terms & Conditions page




Guests are expected to understand Prek Toal Tours and Travel’s Terms and Conditions of services.

CHILD POLICY

The safety of children is of utmost importance to us, however we have no special facilities for children. All tours’ services facilities and accommodations are not childproof, so we ask all guests to be caring and vigilant with their children.

All our transport and accommodation facilities are safe, but in some cases we will travel and live in a working community and the natural environment, so if you think your children can handle this we would love for you to join us and have a wonderful family experience.

We hope all our guests, including children, will understand that they must be quiet and respectful of our community at all times.

GUEST SAFETY POLICIES

Prek Toal Tours and Travel will make every effort to ensure the safety of visitors and tourists. Visitors with Prek Toal Tours and Travel take part in all activities at their own risk.

We will take every precaution to look after our visitors, however Prek Toal Tours and Travel does not take responsibility for:

  • any injuries, accidents or sickness;
  • the defect of any vehicle and
  • negligence or default of any third party that affects visitors.

Visitors are expected to have their own travel insurance, which will be the most important form of managing their own safety.

EXTRA BED POLICY

  • An extra single bed is an option in hotels or other accommodation.

RESERVATION POLICIES

  • All reservations, and cancellations must be made by email. This is to protect your bookings and avoid fake bookings and prevent no-shows.
  • If we do not receive any confirmation by email and receive deposit as required to ensure the bookings with us, all bookings will be cancelled automatically.

PRE-PAID & CANCELLATION POLICIES

1. Hotels, Packages, Special events & Occasions

a. Non-Refundable Policy for our Peak season Rates from 1st December till 31st January

  • Full non-refundable payments of the total amount of bookings must be made at the time of all bookings are confirmed, No Show 100% charge.

b. Flexible Payment Policy

  • Full non-refundable payments of the total amount of bookings must be made before 25 days of arrival date, Cancel 25 days prior to arrival date charge 100%, No Show 100% charge.

2. Temple Tours, Bird watching Tours, Prek Toal Home Stay, Floating village Tours, Cooking Class

  • Full non-refundable payments of the total amount of bookings must be made before 4 day of departure, Cancel 4 days prior to arrival date charge 100%, No Show 100% charge.

3. Community Tours

  • Full non-refundable payments of the total amount of bookings must be made before 15 days of arrival date, Cancel 15 days prior to arrival date charge 100%, No Show 100% charge.

CURRENCY & PAYMENT METHODS

All the payments are to be made in USD Dollar currency. The payment method is available only by Western Union transfer, and all transfer fees will be covered by the guest. /customer

Below is my bank detail for your transferring:

Bank’s name: Cathay United Bank (Cambodia) Corp. Ltd

Bank address: 68 Street 214, Sangkat Beong Raing, Khan Daun Penh, Phnom Penh, Cambodia

Swift BIC: CSBCKHPP

Beneficiary’s name: AN HOKSAN

Account number: 03 1101 1602 3833

Beneficiary’s address: Wat Damnak village, Sala Komreuk commune, Siem Reap district, Siem Reap, Cambodia

Beneficiary’s mobile: +855(0)77 797 112